by howard | Jun 25, 2014 | Business Development, Customer Service |
I know I’ve blogged about a number of personal development issues recently. However, I wanted to take time to remind everyone that a key part of my work is training organisations and businesses to increase their revenue streams by honing and developing better customer...
by Howard | Aug 15, 2013 | Business Development |
I always remember working with a guy that came to see me who said, “I need help getting
a girlfriend”. Now I can’t remember exactly why he came to see me (I don’t think I was his type) but I guess he wanted more confidence or something like that. I do remember,...
by Howard | May 16, 2013 | Business Development, Customer Service, How To... |
This is the moment you’ve all been waiting for… Tip 3 (out of 3) for dealing with the “talker”. Clearly it’s never ok to tell a prospect or a customer to “shut up”, so what can you do to keep control of the conversation and manage your time effectively WITHOUT...
by Howard | May 13, 2013 | Business Development, Customer Service, How To... |
This technique (number 2 out of 3) is designed to help you overcome those awkward moments when someone rings up on a new enquiry and ends up taking up all your time because they won’t stop talking. In other words, dealing with “the talker”. In part 1 we talked about...
by Howard | May 10, 2013 | Business Development, Customer Service, How To... |
Have you ever been at work when someone, with a new enquiry, rings up and turns out to be a “talker?” Despite the fact that all relevant information can be dealt with in 5 minutes or less, the person keeps going on and on in what can only be described as a waterfall...
